Somewhere, in the three years between child number 1 and child number 2, we lost the little clips that keep the pad on our Graco toddler car seat. I looked at their website, but I couldn't figure out what to get or how many to order at $2 each.
I called Graco's customer service line and was IMMEDIATELY (!!!) connected to a very nice person named, Christina. I gave her the specifics of what I was missing and she asked how many clips I needed. I told her to just order a whole set for me no matter how many there were.
After she got my shipping info, she told me that she wasn't going to charge me for the clips and that I should expect them in the next week or so.
Nice work, Graco -- way to take care of your customers, even a few years after purchase. I definitely felt my loyalty meter skyrocket.
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